TERMS & CONDITIONS

PRODUCT SERVICING INFORMATION

Shading Pro require that all legacy, current and future products that Shading Pro supply are regularly serviced by a Shading Pro approved dealer at yearly intervals commencing on the installation date of a product.
Shading Pro accepts no liability/responsibility for damages and/or injury incurred by products that have not been serviced on a yearly basis from the date of installation.
Shading Pro accepts no liability/responsibility for damages and/or injury incurred by negligence or improper use of our products.
Shading Pro accepts no liability/responsibility for damages and/or injury incurred by improper installation, including disregard for the maximum size and weight requirements specific to the installed product(s).
A warranty card will be provided with all products that must be filled in by the approved Shading Pro Dealer who is installing the product.
The provided warranty sheet also contains a service history form that must be filled in by the approved Shading Pro dealer who is performing the required yearly service of this product.

RISK ASSESSMENT INFORMATION

It is the installer’s responsibility to perform a risk assessment of all installed Shading Pro products. Shading Pro can provide guidelines to installers/dealers about what should be included in a risk assessment, but due to the individual nuances of each location/site, Shading Pro cannot provide a full list of areas to risk assess.
It is the installers responsibility to perform this risk assessment, considering every aspect of the job/site.
Basic risk assessment guidelines are provided with product instructions and further risk assessment details can be found on the Shading Pro website via the Safety Page.
Risk assessments should be carried out at yearly intervals from the date of installation to ensure that the installed product remains safe for end users.
The assessment should also outline any risks to ALL potential end users (E.g. All members of a household). A physical copy of all risk assessments performed by the installer should be supplied to the end user, along with these the product instructions and the fill out Warranty Card, to ensure that they are fully aware and understand any dangers that are outlined in their risk assessment.
It is important that everyone who is to connect, install or use a Shading Pro product has had the necessary information and access to the product instructions / user manual.
Shading Pro products should not be operated by infirm persons or children under the age of 16 without supervision.

WARRANTY INFORMATION

WARNING - The warranty offered for ANY product shall be annulled if the product is used improperly or in a way that is in breach of our Terms of Service.
Shading Pro provides warranty for the products you purchase for the period of 24 months from the date of purchase, provided that it isn’t used for unintended purposes.
Under the warranty, Shading Pro aims to either solve the issue remotely (via telephone or email support) or if the mechanism/product requires a part, arrange a visit to your premises by a Shading Pro approved engineer or send replacement items where appropriate.
Warranty repairs will be carried out as quickly as possible, but subject to parts availability. This warranty period is respectively extended for the period of a repair.
A malfunctioning product must be cleaned and placed into suitable packaging to protect against transit damage before organising delivery to a repair workshop.
Any part of your system that needs to be replaced during a warranty repair becomes the property of Shading Pro.

Any warranty claims involving transit damage must be reported to Shading Pro in writing within 14 days of receipt of the delivery. Claims made outside this 14 days period may be subject to additional shipping and handling fees

The warranty does not cover the following:

  • Damages resulting from improper product use or maintenance
  • Repairs carried out by unauthorized persons
  • Damages caused by the buyer
  • Accidental damages caused by a customer or damages caused as a result of careless attitude or usage, or damages caused by natural disasters (natural phenomena)
  • Any electrical, or other environmental work external to your Shading Pro mechanism including power cuts, surges etc
  • Additional items not supplied by Shading Pro although they may have been supplied together by the retailer
  • Any 3rd party software products controlling your mechanism
  • Any transfer of ownership. Warranty is provided only to the initial purchaser
  • Compensation for loss of use of the product, and consequential loss of any kind

WEBSITE DISCLAIMER

If you do not agree to the below terms, please cease using the Shading Pro website immediately.

Shading Pro has made every effort to ensure that the information contained in this site is accurate at the time of publication. However, we do not warrant or represent the accuracy, timeliness or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free. No responsibility is accepted by or on behalf of Shading Pro for any errors, omissions or inaccurate information on the Website or in any materials available therefrom. All product designs and specifications are subject to change without notice. Weights and dimensions may be approximate and should be verified against an engineering drawing or by reference to an actual unit. Metric units are specified, and any Imperial measurements may be conversions from their metric equivalents. Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided ‘AS IS’ and on an ‘IS AVAILABLE’ basis without representation warranty or endorsement, express or implied. In no event will Shading Pro be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with the use of the Website.

WEBSITE COPYRIGHT

All rights, including copyright and database right, in the website and its contents, are owned by or licensed to Shading Pro, or otherwise used by Shading Pro as permitted by applicable law or the copyright holder. You are entitled to view, copy, download and store temporarily such content from this Website on a computer screen, print no more than one copy (no further copies of such material may be made by any means), and store such material in electronic format on disk provided it is for your own personal or internal business use. You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes. Shading Pro reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. You hereby grant a royalty free, sub licensable, non exclusive, perpetual and worldwide licence to Shading Pro to copy, store, process, modify, display, disclose, distribute, incorporate, transmit and otherwise use such material. Shading Pro reserves the right to monitor submissions to the site and to edit or reject any submissions.

WEBSITE TRADEMARKS

All names, images, logos identifying Shading Pro are proprietary marks of Shading Pro. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Shading Pro does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders’ rights.